24BPO Ltd is a call centre based in Malta, providing outsourcing solutions through inbound, outbound, and integrated customer management systems.
The projects that ths company has handled to date include:
- inbound contact centre work for Fitness First, PC Callout, Hamleys and Luup delivering customer service, order tracking, complaints handling, customer accounts opening, transaction assistance and online orders through web-based platforms. Handled web hosting services (1st & 2nd line) technical support for 123-Reg, part of the Pipex group.
- a full range of support services required to operate an interactive gaming business; including chat moderation, customer support and client relationship management on a 24x7 basis. Virtue Fusion and playOTTO are two of such clients. Virtue Fusion develops Bingo and networked gaming solutions for the online gambling industry, primarily targeting existing online gaming operators, bookmakers, land-based operators and media companies. The company was acquired by Playtech Ltd in February 2010. playOTTO offers an online lottery and scratch card Jackpots. Over 25 million Euro in a daily lottery and a scratch card game, with 5 million Euro price.
- telemarketing campaigns, where the main projects relate to Malta’s leading cable TV services (Melita Plc.) and Vodafone Malta with a variety of telemarketing initiatives. Other outbound telemarketing experience also relates to the selling of broadband subscriptions for BT (Northern Ireland), V Networks and Tin2Net, a reseller of consumer and business BT Broadband. 24CC also handled outbound mobile campaigns for Telecom 3 and European Telecom, cold calling customers to sell them a 3 mobile contract. Another project was database cleansing and telephony contract renewals for DMSL, a gold distribution partner for BT Indirect Channels, V Networks and Telcom. Other outbound telemarketing campaigns were aimed at introducing potential UK customers to Financial Brokers based in the UK. Clients include AWD, XCAVEO, Mortgage Leads Factory and Soni Brothers.
- telesales, administration and customer support for CambridgeSoft, supplier of Internet browser and webserver based life science desktop software, enterprise solutions, chemical databases etc.
24PO supported the Arriva Malta bid for the national bus transportation tender. Arriva Malta was selected as the preferred bidder for the provision of public transport services in Malta and Gozo and 24BPO is currently handling the Call Centre services of this operation. Project started end May 2011.
24BPO operate a 24x7 Bureau Service (Shared Agent service) handling clients such as the Malta International Airport plc, Liquigas Malta, EC Languages Malta, Malta Vetinerary Association, Malta Tourism Authority, United Group (CAA), Payzone and also an interesting pipeline of similar local projects. Today 24BPO also handles scheduled landline maintenance calls for GO plc.
24BPO has been involved in a consortium being awarded an EU funded training project for call centre operators under the auspices of MCAST (Malta College of Arts, Science & Technology). This project was successfully completed in December 2008. Today 24BPO organises regular call centre training initiatives supported by ETC schemes.
